Refund policy
Return & Refund Policy
Perishable Goods – Final Sale
Due to the perishable and time-sensitive nature of fresh floral products, all sales of flower arrangements, bouquets, and other perishable items are final. Bloom Rouge does not accept returns or exchanges once an order has been delivered or collected.
Quality Assurance
Bloom Rouge is committed to delivering floral designs of the highest quality. If you are dissatisfied with your order, you must notify us within 24 hours of delivery or pickup and provide clear photographic evidence of the issue.
Upon review, and at our sole discretion, we may offer an appropriate remedy, which may include a replacement, partial refund, or store credit. Requests submitted after the 24-hour period may not be eligible for resolution.
Damaged or Incorrect Orders
If your order arrives damaged, incorrect, or incomplete, please contact us within 24 hours of delivery. We may request supporting photographs and will make reasonable efforts to resolve the issue promptly.
Delivery Conditions and Delays
Bloom Rouge is not responsible for delays or non-delivery resulting from circumstances beyond our control, including but not limited to weather conditions, traffic disruptions, recipient unavailability, or incorrect/incomplete delivery information provided at checkout.
Refunds will not be issued in such cases.
Customer Responsibility for Delivery Information
Customers are responsible for ensuring that all delivery details, including recipient name, address, and contact information, are accurate and complete. Bloom Rouge shall not be liable for failed or delayed deliveries due to incorrect or insufficient information provided by the customer.
Custom, Event, and Large-Scale Orders
Orders for events, installations, or custom floral designs require advance preparation and sourcing.
- A non-refundable deposit is required to secure such orders.
- Cancellations made within [7–14 days] of the scheduled delivery or event date may be subject to charges up to 100% of the total order value.
- Any changes to custom orders are subject to availability and may incur additional fees.
Subscriptions and Recurring Orders
For subscription or recurring floral services, modifications or cancellations must be made at least 72 hours prior to the scheduled delivery date. Orders processed within this window are non-refundable.
Refund Method
Any approved refunds will be issued to the original form of payment unless otherwise determined by Bloom Rouge.
